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Delivery and Returns

Delivery

Shipped within 24 hours — all orders placed before 1:00 PM (business days) are shipped the same day. After 1:00 PM, shipping takes place on the next business day.

Your orders are delivered by DHL Express, with detailed tracking at every step.


France

Order Amount Shipping Costs Delivery Time
Less than 250€ 10€ 2 to 4 business days
250€ and more Free 2 to 4 business days

Europe (excluding France)

Order Amount Shipping Costs Delivery Time
Less than 350€ 10€ 2 to 4 business days
350€ and more Free 2 to 4 business days

Rest of the World

Order Amount Shipping Costs Delivery Time
Less than 350€ Between 15€ and 50€ depending on destination 3 to 7 business days
350€ and more Free 3 to 7 business days

The exact shipping cost is shown at checkout, before you pay.


Returns & Exchanges

You have 30 days to return or exchange your order.

The 30 days start from the day you receive your order.

To return an item, it must be:

  • Not worn, in perfect condition
  • In their original intact packaging
  • Accompanied by the receipt and all accessories
  • Perfumes and candles: box must be unopened

Exchanges work the same way as returns.


Option 1 — Return to our store (free)

Bring your order to: L'Esthète — 28 rue Basse, 59800 Lille, France

You will be refunded or exchanged within 5 to 7 business days after we receive and check your return.


Option 2 — Return by post

First, contact us : bonjour@lesthete.com

Two choices for shipping:

  • You send the package yourself : you pay the shipping cost
  • Prepaid DHL label: 10€ deducted from the refund

Return Address: Boutique L'Esthète, 28 rue Basse, 59800 Lille, France

You will be refunded or exchanged within 96 hours after we receive your package.