Delivery and Returns
Delivery
Shipped within 24 hours — all orders placed before 1:00 PM (business days) are shipped the same day. After 1:00 PM, shipping takes place on the next business day.
Your orders are delivered by DHL Express, with detailed tracking at every step.
France
| Order Amount | Shipping Costs | Delivery Time |
|---|---|---|
| Less than 250€ | 10€ | 2 to 4 business days |
| 250€ and more | Free | 2 to 4 business days |
Europe (excluding France)
| Order Amount | Shipping Costs | Delivery Time |
|---|---|---|
| Less than 350€ | 10€ | 2 to 4 business days |
| 350€ and more | Free | 2 to 4 business days |
Rest of the World
| Order Amount | Shipping Costs | Delivery Time |
|---|---|---|
| Less than 350€ | Between 15€ and 50€ depending on destination | 3 to 7 business days |
| 350€ and more | Free | 3 to 7 business days |
The exact shipping cost is shown at checkout, before you pay.
Returns & Exchanges
You have 30 days to return or exchange your order.
The 30 days start from the day you receive your order.
To return an item, it must be:
- Not worn, in perfect condition
- In their original intact packaging
- Accompanied by the receipt and all accessories
- Perfumes and candles: box must be unopened
Exchanges work the same way as returns.
Option 1 — Return to our store (free)
Bring your order to: L'Esthète — 28 rue Basse, 59800 Lille, France
You will be refunded or exchanged within 5 to 7 business days after we receive and check your return.
Option 2 — Return by post
First, contact us : bonjour@lesthete.com
Two choices for shipping:
- You send the package yourself : you pay the shipping cost
- Prepaid DHL label: 10€ deducted from the refund
Return Address: Boutique L'Esthète, 28 rue Basse, 59800 Lille, France
You will be refunded or exchanged within 96 hours after we receive your package.


